Moira Life

Shipping & Delivery Policy

• Products ordered from Moira Life are available in various locations across the country. Products are shipped via our courier vendors.
• Products will be delivered in 1-2 business days within 200 kms and 3-4 business days > 200 kms distance.
• The delivery time mentioned on the website is approximate and may vary depending on various factors. Delivery/Shipping is available only on specific pin codes in the country.
• Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider and transit time to the delivery address.
  Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.

• Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received.
• Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please inform us within 24 hours of your delivery.
• A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition.
  For any other problem with your order, please refer to our return policy.

• If value of the order is less than 999 DP (Distributor Price)- Delivery / Freight charges of INR 49 will be charged.
• If value of the order is between 999 DP to 1499 DP (Distributor Price)- Delivery / Freight charges of INR 29 will be charged.
• If value of the order is 1500 DP or More, there will be Nil Delivery / Freight charges.

• We will make 2 delivery attempts for Parcel delivery. If 2nd delivery attempt is also failed than the package shall be returned to our warehouse and we will issue a credit for your merchandise only. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fee.

• We cannot make any changes to the delivery address once your online order is placed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfilment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience.

• In order to ensure that your delivery is processed as quickly as possible; please contact us. Please indicate to the advisor that your order will be delivered to a freight forwarder. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply to these order types-based time frame and location for delivery.